Telephone (CATI)

National. International. 400+ Interviewers

Every year, we conduct over 300,000 hours of telephone interviewing across Australia and Internationally. With a huge resource pool of over 400 ISO 20252 trained interviewers and 150 CATI stations throughout Australia, no one is better placed to help you with your next research project, whether it’s a small ad hoc study or a complex long-term tracking project.

The fast facts

Access to a pool of over 400 ISO 20252 trained interviewers
150 CATI stations in Melbourne, Sydney and Brisbane and 30 telephone supervisors
Inbound, outbound and International calling capacity
Ability to interview in languages other than English (LOTE)
Real-time monitoring of interviews available in house or remotely
Fully customised data collection platform with multi-method capabilities (SPSS Dimensions)
Response rate maximization via computer controlled call algorithms and Interviewer training
Auto-dialer capability for improved efficiency and productivity
Specialist teams for social research, business to business interviewing, financial, health and consumer projects