Telephone Interviewing (CATI)

I-view conducts over 500,000 hours of telephone interviewing every year across Australia and Internationally, with 200 CATI stations in Melbourne, Sydney and Brisbane and our large resource pool of over 400 fully AS4752 trained interviewers and 30 telephone Supervisors. I-view’s capability includes interviewing in languages other than English (LOTE) in a broad range of commonly spoken languages. We specialise in surveys ranging from small ad hoc to complex long term tracking studies.

I-view conducts projects which involve telephone interviewing from our offices into many countries in the Asia Pacific region. These include New Zealand, China, Fiji, India, Japan, Hong Kong, New Guinea, Pakistan, South Korea, Malaysia, Singapore, Taiwan, Thailand, Philippines and Indonesia.

We offer in-house audio and visual monitoring of interviews and auto dialler capability for improved survey efficiency and productivity.

Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2006

The Telecommunications (Do Not Call Register) (Telemarketing and Research Calls) Industry Standard 2006 comes into affect on Thursday 31 May 2007. Market and social research are exempt from the Do Not Call Register, however the standard includes restrictions on hours of calling which could be applied to our industry. Under the standard, a caller must not make or attempt to make a call on:

* Saturday or Sunday before 9am or after 5pm

* A national public holiday

* for research calls, a weekday before 9am or after 8.30pm

* for other telemarketing calls, a weekday before 9am or after 8pm.

If a respondent has consented in advance to receiving a call outside of these times, then we can meet that appointment. We must call on that day and the time requested by the respondent.